Registration terms and conditions

Please read these terms and conditions carefully. Registration for one of our courses implies acceptance of these conditions. In the event of a dispute, only the courts of Nantes are competent.

Registration, book and tuition fees

Registration fees are 40 euros. They include your placement test and one month free to our online self-study solution. They are payable once a year, starting on the date of your registration.

Registration for a given period is absolute for consecutive weeks.

All learners who are not complete beginners must take a level test before confirming their registration.


  • Any registration or renewal of registration must be validated no later than 7 days before your first day.
  • A deposit payment (pre-payment) is required to confirm your registration. The deposit is set at 150 euros and 500 € if the educational costs related to your registration are higher than 1000 €. The remaining amount must be paid no later than the first day of training.
  • Minors: parental authorization is required.

The deposit can only be refunded in the event of cancellation of the training by Institut Francophonie or a visa refusal (provide a written visa refusal proof). Dans ce dernier cas, la somme de 100 euros sera néanmoins conservée pour frais administratifs et bancaires.

Payment, means of payment and late payment

Payments by credit card online or on site, bank transfer and cash are accepted. Payments by check are no longer accepted as of January 1, 2019.
Fees must be paid no later than your first day, otherwise, entry in the classroom will not be possible. You can benefit from a 3-part payment plan on site, in which additional costs will be charged.
In the event of non-payment of your invoice by the payment deadline, you will have to pay a lump sum compensation for recovery costs of 40 € ( the article L 441-3 of the Commercial Code of the law of March 22, 2012).

Cancellation, postponement and refund policy

Tout changement de vos dates de réservation ou formule de cours (y compris le report) est sujet à des frais de 50 euros It must be notified at least BEFORE your fisrt day, by email.

After starting your course, any postponement or dates change will be refused, for any reason (personal travel, travel for administrative reasons, etc ...). If you are planning a trip during your course, please proceed to two separate registrations.

If you need to cancel your reservation (course and / or accommodation), you must notify Institut Francophonie by email BEFORE your expected arrival date. The deposit is non refundable except in cases of "force majeure". In all cases, € 50 will be kept by the Institut Francophonie for administrative and banking costs. Note that a visa refusal with presentation of written proof of the refusal represents a case of "force majeure".


Any session started is due in full. Registration is not transferable to another person. In the event of early departure, no refund can be granted for any reason.

The institute reserves the right to cancel/close a course in which the number of students is insufficient (6 people minimum). In this case, the deposit or the tuition fees will be reimbursed in full.

Accommodation: the institute reserves the right to end the accommodation contract if the conditions for a satisfactory reception are not all met.


Institut Francophonie or its employees will not be held responsible for any loss, theft, damage or injury caused during a course. Learners are responsible for their health, accident, travel and personal insurance. It is advisable to take the necessary health, travel and liability insurance before your stay in your country.


Attendance in class is mandatory. A certificate of attendance and/or level will be issued on request ; Except for courses with a too high absence rate (10%).

If it is impossible to attend a class, please notify us in advance in class, by phone, or by email at adeline.raffin@francophonie-nantes.fr BEFORE the course.

Individual classes and other hourly rates: any course, not canceled 24 hours in advance will be charged.

Delay: after 15 minutes of delay, it is no longer possible to join the class and the student will be considered as absent.

Recovery of missed lessons:
Missed lessons cannot be refunded under any circumstances. They can be recovered in 2 cases:

  • Sick child : under presentation of the medical document (and a note from the host family for Au pairs)
  • URGENT medical or administrative appointment or fixed on a non-negotiable date: upon presentation of written proof.

La période d’inscription comprend des semaines consécutives. En cas d’absence de longue durée, effectuer deux inscriptions distinctes.

School holidays and public holidays

  • Extensive courses: no lessons during the school holidays.
  • Intensive courses: no lessons for one week at each national school holiday and two weeks at Christmas.

No lessons on French public holidays (January 1, Easter Monday, May 1 and 8, Ascension Thursday, Pentacost Monday, July 14, August 15, November 1 and 11, December 25). As this is a flat-rate registration, in group lessons, these lessons are not recovered or reimbursed. In particular lessons, lessons are recovered.

In the event of a breach of these terms and conditions, Institut Francophonie reserves the right to interrupt a student course without financial compensation.

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